11hibaji Privacy Policy — complete details on how your personal data is protected

11hibaji collects only the minimum data necessary to provide its services — no unnecessary information is gathered. There are three main sources of data collection: directly from you, automatically while you use the platform, and during payment processing.

Some data is collected automatically via cookies and tracking technologies — such as how long you spent on a page or which games you played most. This is used to improve your platform experience.

Collected data is used solely for its specified purpose. 11hibaji Your data is never sold to advertisers or other companies. How each piece of information is used is clearly explained below.

• Account management: Your name, phone number, and date of birth are used to keep your account active and to verify your identity at login.
• Payment processing: Financial information is used to process deposits and withdrawals. Only the minimum necessary data is shared with payment providers.
• Security: Suspicious login attempts and fraudulent activity are detected using IP addresses and device information.
• Support: Your account history can only be accessed by the support team when actively resolving an issue.
• Promotional communications: Promotional offers and bonus updates are only sent with your consent. You can opt out at any time.
• Platform Improvement: Usage patterns are analyzed to improve the platform — this data is used in anonymized form only.
• Legal obligations: 11hibaji is legally required to provide information when directed to do so by a court order or a legitimate request from a regulatory authority.

11hibaji only shares your data with third parties when it is strictly necessary to deliver a service. In every case, only the minimum required information is shared.

• Payment partners (bKash, Nagad, Rocket): Only the information needed to complete a transaction — and only for that transaction.
• Game providers (Evolution Gaming, Pragmatic Play): Session data used to manage live games — processed without any personally identifiable information.
• KYC service provider: Documents required for identity verification — not retained once verification is complete.
• Law enforcement: When required by a valid court order or official investigation — strictly in compliance with legal obligations.

11hibaji uses industry-leading technology to protect user data. Each layer of protection operates independently, so that if one layer is ever compromised, the others remain secure.

• Transmission Encryption: All data transmitted between your browser or app and our servers is protected with 256-bit TLS/SSL encryption. HTTPS connections are mandatory.
• Storage Encryption: Sensitive data stored on our servers — including identity documents and payment information — is encrypted separately.
• Two-Factor Authentication (2FA): With 2FA enabled on your account, logging in without an OTP is not possible even if someone knows your password. Members are encouraged to keep 2FA active at all times.
• Regular security audits: Third-party security experts regularly test the system for vulnerabilities.
• Access Control: 11hibaji staff can only access the data required for their specific role. Viewing a user's full profile requires multiple levels of authorization.
• Breach Notification: In the event of a data breach, all affected members will be notified within 72 hours.

You have a number of rights regarding your personal data at 11hibaji. To exercise any of these rights, contact our support team — we typically respond within 7 business days.

11hibaji uses cookies on its website and app. Cookies are small data files stored on your device that help improve your experience and keep the platform running smoothly.

Analytics and preference cookies can be disabled through your browser settings. However, disabling essential cookies may affect the platform's functionality.

11hibaji strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and KYC documents may be requested if there is any doubt.

• If a minor registers an account by mistake and we identify it, the account will be closed immediately.
• If an account belonging to a minor is identified, all associated data will be securely deleted in accordance with legal procedures.
• If a parent suspects their underage child is using the platform, please contact support immediately — we will take action right away.

When sharing information on an online platform, many people wonder — where does this data actually go, and who can see it? 11hibaji— the answer is straightforward: your data is used only to ensure your service. It is not used for any other purpose.

People in Bangladesh who transact via mobile banking have a valid concern — whether their phone number and financial details are truly secure. At 11hibaji, your bKash or Nagad number is only shared with the payment provider at the time of that specific transaction, and it is stored in encrypted form. No staff member can view this information directly.

Many people have concerns about the KYC process — does submitting a photo of your ID put you at risk? Not at 11hibaji. KYC documents are stored on a secure, encrypted server. Once verification is complete, access to the original documents is strictly restricted. They may only be reviewed again for legal compliance or dispute resolution purposes.

How private is your betting history? At 11hibaji, your betting history is visible only to you and specific internal processes — such as cashback calculations. It is never shared with marketing agencies or data analytics companies. If used for statistical analysis, the data is fully anonymized so no individual can be identified.

Collecting device and IP data may sound a little unsettling — but it is done to protect your account. For example, if someone tries to log into your account from another country, that activity cannot be detected without IP information. This data is used exclusively for security purposes and is deleted after 90 days.

How will you know when the Privacy Policy changes? 11hibaji notifies registered members via email or platform notification before any significant update takes effect. Members have the opportunity to review and consent to the updated policy before it comes into force. If you choose not to consent, you will have the option to close your account.

Overall, 11hibaji's privacy policy is designed so that every Bangladeshi member can use the platform with complete peace of mind. Data protection isn't a burden — it's a commitment that 11hibaji makes to each and every member.

For any privacy-related questions, requests, or complaints, please reach out to the 11hibaji support team. We take all concerns seriously and aim to respond within 7 business days.

• Email: support@11hibaji.click — write "Privacy Request" in the subject line
• Live Chat: 24/7 support available in Bangla
• Request for Data Deletion: Contact support — the process begins after the account is closed