11hibaji Responsible Gaming — Our Commitment to Safe Gaming

Betting and casino games naturally create excitement. That excitement is part of the fun — there's nothing wrong with it. Problems arise only when gaming goes beyond entertainment and starts affecting other important areas of your life.

Responsible Gaming It means playing in a way that keeps gaming enjoyable at all times — no fear of losing money, no trouble spending time with family, no loss of focus at work. 11hibaji Believes that maintaining this balance is what winning truly means.

Online gaming is growing rapidly in Bangladesh, with millions of people now using betting platforms for mobile entertainment. With this large and growing membership in mind, 11hibaji has gone beyond simply having a responsible gaming policy — it has put it into practice through technology-driven tools, awareness resources, and proactive support.

Problem gaming doesn't always appear suddenly — it can build up gradually. If you notice any of the signs below in yourself, pause and ask yourself honestly.

Responsible gaming at 11hibaji is built on a few simple core principles. Keeping these in mind will ensure gaming stays enjoyable at all times.

Principle One — Keep a separate entertainment budget. Set aside a fixed amount each month purely for gaming — an amount you can afford to lose without it affecting your household finances. Never bet money earmarked for rent, your children's education, or groceries. 11hibaji's deposit limit feature keeps this budget under control automatically.

Second Principle — Don't try to win back what you've lost. Chasing losses is the most common trap players fall into. After a loss, the urge to "play a little more to win it back" feels natural — but statistically, it only leads to greater losses. Decide in advance how much you're willing to lose in a single day, and stop when you reach that limit. 11hibaji's loss limit feature enforces that decision for you automatically.

Principle Three — Take control of your time. Decide how long you'll play before you start. Watch the clock and keep reality check notifications on. Playing for long stretches without a break impairs judgment and increases the risk of poor decisions.

Fourth principle — know your mental state before you play. Avoid gaming when you're angry, frustrated, drunk, or exhausted. Your judgment is impaired in these states, and the risk of making poor decisions increases. Step away, recover, and come back when you're in a better headspace.

Fifth Principle — Gaming is not your only source of entertainment. Spending time with family, hanging out with friends, sports, reading — life has many sources of enjoyment. When gaming starts replacing these, it's time to take notice.

11hibaji's goal is to put these principles into practice — not just in words, but through technology and support. Our responsible gaming tools actively help you stay true to these principles.

Activating 11hibaji's responsible gaming tools is simple. Just follow the steps below.

Ensuring that no one under the age of 18 can access 11hibaji in any way is one of our strictest policies — enforced not just on paper, but through real technical measures.

• Date of birth verification is required at registration.
• If there is any doubt, a photo of your National ID or passport will be requested.
• Any account identified as belonging to a minor is closed immediately.
• If parents have concerns, they can contact support — we'll take immediate action.

If there are minors in your household who have access to your devices, we strongly recommend using parental control software to prevent them from accessing age-restricted websites.

Gaming addiction is still rarely talked about openly in Bangladesh. Many see it as a sign of weakness, so people stay silent even when there's a problem. 11hibaji wants to change that mindset.

Gaming addiction is a recognised mental health condition — the World Health Organization classifies it as a treatable disorder. That means it's not a character flaw. It's a psychological and physiological process that can be managed with the right support.

There's one thing worth highlighting in the Bangladesh context — mobile gaming is so accessible that it's easy to play more than you realize. On a rickshaw, on the bus, during a work break — gaming on the go is a plus, but it shouldn't become a reason to lose control.

11hibaji's responsible gaming team is specially trained. If any member has concerns about their gaming behaviour, they can speak with the team in Bangla via live chat. No judgement, no ridicule — just support.

Deciding to ask for help is the hardest step. Once you've taken it, the rest becomes much easier. 11hibaji wants to be by your side on that journey.